Senior Housekeeping Supervisor

Role summary:

Supervises room attendants within the hotel and ownership-structured apartments.

Prepares daily work schedules and assigns tasks to room attendants.

Conducts trainings and ensures procedures are implemented and followed.

Oversees and is responsible for the quality control of completed tasks.

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Responsibilities:

- Supervising and monitoring the work of room attendants

- Creating and managing daily work schedules

- Guiding employees through established procedures

- Distributing uniforms and keys; approving the issuance of work supplies and equipment

- Monitoring communication channels (app-based groups)

- Tracking the execution and progress of daily assignments, including on-site supervision

- Communicating with reception via the hotel software

- Conducting training for room attendants

- Completing checklists during apartment inspections

- Introducing staff to tools, equipment, and supplies

- Reporting lost & found items, damages, malfunctions, and irregularities to the appropriate departments

- Ensuring data and guest privacy protection, maintaining confidentiality within hotel operations

- Responsible for the cleanliness of apartments, terraces, and related furniture

- Ensuring correct implementation of hotel standards and procedures

- Responsible for the appearance and behavior of housekeeping staff, promoting a high standard of courtesy and professionalism

- Ensuring neatness and condition of apartment setups: linens, towels, amenities, and other room contents

- Submitting daily reports on completed activities

- Performing check-ins and check-outs in apartments

- Checking the mini-bar

- Controlling the quality of turn-down service

- Coordinating with the hotel warehouse

- Collaborating with the public area supervisor and hygiene supervisor

- Collaborating with the laundry supervisor

- Conducting staff conversations, reminding and guiding on proper procedures

- Monitoring staff locker rooms and canteen areas
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Join our team!

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